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Upon completion of the course, you will be able to:

• Identify the different elements of an information system, including input, output and processing elements.
• Identify the components of a computer system, including hardware components and software applications.
• Explain the differences between operating system software and application software.
• Describe the purpose and components of database management, knowledge management systems and specialized information systems.
• Analyze potential security risks when using an information system, including personal and professional computer systems and networks, and describe forms of computer network and internet security.
• Identify jobs related to information systems careers and describe the impact of technology on careers.
• Describe the system development life cycle (SDLC), define object-oriented programming, and describe alternate methods of development (e.g., Agile programming).

Upon completion of the course, you will be able to:

• Describe the purpose of a database and its structure.
• Explain the difference in various database models.
• Utilize data modeling tools to design a database.
• Use Structured Query Language (SQL) to create a database and manipulate data in a database.
• Explain database security and policy development.
• Explain the different methods to connect and display data from a database.

Upon completion of the course, you will be able to:

• Define and describe the different types of networks, topologies, and protocols
• Explain the OSI model and define each layer and its function: physical, data link, network, transport, session, presentation, application
• Explain the TCP/IP model and define services and protocols provided in the model
• Define the key components of computer networks, including hardware and software components
• Describe network types and their features, including local area networks (LAN) and wide area networks (WAN)
• Define wireless networks and explain their function and use, including hardware, software, and standards used
• Describe uses and applications for wireless networks, including VLAN; describe options for remote access
• Explain the importance of network security, and describe solutions to prevent unwanted access to networks and network resources
• Describe the use of voice over IP (VOIP) and video-over-IP, including protocols and quality of service (QoS) assurance.

• Gain skills required to succeed in an entry-level IT job
• Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
• Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
• Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

• Gain skills required to succeed in an entry-level IT job
• Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
• Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
• Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

• Gain skills required to succeed in an entry-level IT job
• Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
• Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
• Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code